Refund & Exchange Policy
Effective Date: January 14, 2026
Thank you for shopping with Eternita. We take pride in the quality of our skincare products and devices. Due to the hygienic nature of our offerings, we have a strict but fair exchange policy in place to protect the safety of all customers.
⛔ No Refunds After 7 Business Days
Due to health and hygiene standards, we do not offer refunds after 7 business days from the delivery or in-store pickup date. This applies to all skincare products, tools, and beauty devices—whether used or unused.
✅ Exchange Eligibility
We gladly offer exchanges within 7 business days if the item meets all of the following conditions:
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The product is unopened, unused, and in original packaging
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The request is made within 7 business days of delivery or pickup
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You provide proof of purchase (receipt or order number)
To request an exchange, email us at labellallcor@gmail.com or call 509-986-3222.
🚫 Final Sale Items
The following items are non-returnable and non-exchangeable:
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Used or opened skincare products
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Beauty tools or devices that show signs of use
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Items marked as Final Sale
💳 Affirm, Klarna & BNPL Orders
Orders placed using Buy Now, Pay Later services (including Affirm and Klarna) are still subject to our 7-day exchange policy.
Your payment plan remains active, even if an item is exchanged. We do not have control over installment schedules, late fees, or BNPL contract terms.
Please refer to your provider for billing questions:
📦 Damaged or Wrong Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of receipt with photos and your order number. We’ll gladly replace the item or issue a store credit.
📍How to Start an Exchange
Contact us at:
📧 labellallcor@gmail.com
📞 509-986-3222
Include your order number, item description, and reason for the request. We'll get back to you within 1–2 business days.